Technical Support

Accusoft provides and manages network, server and storage environments comprising of the infrastructure for IT applications & services

We configure and manage data backups and system restore, as well as designing and executing business continuity procedures and disaster recovery.

We provide third tier (advanced) support for the tools and applications that we have created/developed.

Maintenance and support covers the following;

• Data Centres – Server hardware, operating systems, and VPN.
• Server systems Administration, monitoring, and security.
• Network systems design.
• SQL database administration (SQL Server, MySQL, Oracle etc.)
• Data storage systems and backup.
• IT disaster preparedness.

Maintenance and support contracts include;

• Analysis of hardware and optimisation of server configurations.
• All work on initial configuration, hardware installation and connection of new software and equipment.
• Data replication
• Setting up of fail-over and cluster configurations for mission-critical services.
• Security audits and consultation on security and implementation of security policies.
• Load-testing, analysis of system performance and determination of bottlenecks.
• Day-to-day servicing of your server room, server health monitoring and planned maintenance.

To find out more about our complete maintenance and support services, please contact us!